Kathy Conrad leads digital government strategy for Accenture Federal Services. She focuses on how the intersection of users, strategy, and digital technologies transform government to be more customer-driven, data-driven, and efficient. Prior to joining Accenture, she served as principal deputy associate administrator of the U.S. General Services Administration’s Office of Citizen Services and Innovative Technologies, where she led the development and implementation of key Obama Administration innovation and digital government initiatives, including data.gov, FedRAMP, USA.gov, the Digital Analytics Program and Challenge.gov. She also played a central role in creating the Presidential Innovation Fellows Program and GSA18F. Kathy has over 30 years of public and private sector experience, and is a proven leader and strategist, with keen insight and deep knowledge of government technology and digital service programs and policies. She is a three time winner of the prestigious Federal 100 award in 2011, 2013, 2015, and a frequent speaker on digital government, customer experience, and innovation.