Organizational development and training executive with 25 years of experience, 10 years in leadership roles. Serves as learning strategist, instructional designer, and facilitator [classroom and virtual]. Emphasis on developing, delivering, and evaluating training for: leadership; sales (field or inbound) & negotiation; proprietary software applications; customer service; and conflict resolution. Work experience includes government (5 years), call centers (9 years) within financial institutions, and information technology (6 years). Authority in adult learning principles, training assessments (Levels 1-4), and public speaking. Well-versed in learning management systems, knowledge bases, and psychometric assessments. Certified Professional in Learning and Performance designation. Master of Business Administration. Diplomas in: Alternative Dispute Resolution, Change Management and Project Management. Software and systems: Articulate Storyline; MS Office & MS Project; PowToon; TechSmith Camtasia; and VISIO.