Maria Feay
ABOUT ME

Maria Feay is the Director of Operational Learning and Quality Coaching for Quantum Health in Dublin, Ohio.  Her focus is around the Training of both new hire and refresher training of technical and soft skills and the quality of the member experience to include data and analytics.  Previously Maria was employed as the Director for the Customer Experience Academy within the Center of Excellence for Learning at Cardinal Health.  There she focused on the overall customer experience to include the learning and quality areas.  Also under her direction was the speech analytics work within the group.

Maria joined Cardinal Health in June 2010 as the Quality and Customer Loyalty Manager for Customer Service and was promoted to Director, Learning and Quality in December of 2012.  She joined Quantum Health in March of 2021.

Prior to joining Cardinal Health, Maria’s experience has primarily been with the Contact Center space including opening new call center operations for GES Exposition Services and Nextel Partners in Las Vegas. She spent a large part of her career within the Outsourcing arena with ClientLogic Corporation (now SITEL) focused on COPC-2000 certification (Call Center certification) of sites including Panama, Mexico, Canada and India. She also was the Past President of the Nevada Quality Alliance and presented the first Governor’s Awards for Performance Excellence for Nevada. She held the office of President for Arkansas’ Association for Talent Development from 2014 until 2018.

Maria holds a Master’s in Business Administration degree from Southern California University and a Bachelor’s of Science degree in Communication from The State University of New York at Fredonia.

Maria currently lives in Plain City. Ohio with her husband Chuck and daughter Caitlyn. In her free time she enjoys Zumba and strength training along with spending time with her family including watching her daughter play soccer and participate in gymnastics and local school functions.  The Feays have two cats, Sherman and Joey as well as a rough collie named of course, Lassy.