Currently, Marianne is responsible for the design and delivery of a customer service initiative focused on improving the customer experience for American Airlines. With a focus on customer-facing workgroups (Airport, Reservations, and Flight Service), a five-year road map has been developed to guide our team members toward delivering a differentiated customer experience.

Prior to joining the Customer Planning team, Marianne’s focus was marketing. With more than 20 years of experience in brand and identity, she joined American in 2012 and helped develop the new American Airlines logo.