Pam is a results-oriented, enthusiastic learning and development professional. Her passion is to enhance individual employee productivity while supporting business strategies and customer expectations. Recognized for her energetic and engaging presentation style, she has over 25 years of experience designing, developing and facilitating leadership, customer service, team building, communication and employee recognition initiatives.

Pam held senior corporate training positions with companies such as Marriott Host International, Hilton Hotels, Holiday Inn World Wide, Federated Department Stores and First Management Services. While in those positions, Pam developed and delivered training programs which lead to improvement in service and productivity. She is also the co- designer and lead presenter for the highly successful SUNsational Service program in Broward County in which over 20,000 employees and managers have been trained to date and 250 employees have been certified as SUNsational Service Trainers.

Pam received her Bachelor of Science degree in Psychology from the State University at Oneonta, New York. Pam is actively involved in numerous professional organizations such as the Coconut Creek and Coral Springs Chamber of Commerces, the Hospitality Human Resources Association of Broward County, and the American Society for Training and Development (ASTD). She is currently the Director of the Mentorship Program for the South Florida ASTD Chapter.