13 years of specialized corporate experience in Egypt, Gulf and Europe. my specialization in training and human development, Coaching, Customer Care in Telecommunication industry, Contact centers, employees’ development & people managers’ development programs.
Specialization and accredit certifications:
- SAMY Morsy graduated 2003 from faculty of Agriculture, Cairo University.
- Certified Career & Business Coach “Intellect Business School”.
- Certified Emotional Intelligence Trainer, Innovative group.
- Professional Vodafone Certified Trainer.
- Master Trainer, “FKA”.
- Master Training Material Designer “FKA”.
- Master Training Executive “FKA”.
- Certified Business Consultant “FKA”.
- Certified “TTT” facilitator “Institute for International Research IIR”.
- Certified Customer Care Sales, Innovative group.
- Business Development Diploma, International Business School of Scandinavia”.
- Certified Trainer “The Belding Group of Companies Inc.”.
- Certified DISC Behavioral Model “TTI Success Insights”
Professional Experience:
- Worked for 13 years as learning & development consultant responsible for designing & delivering the development programs in different multinational organizations. Such as “Oman-Tel, Coca Cola, Mansour Group, Vodafone, NatGas, Crédit Agricole Abraj Misr, Savola, Bank Misr, National Bank Of Egypt, Toshiba El Araby, SEB, Juhayna , Elsaba Automotive, Elsalam Eldawly, Alameda, ICL, Almahgoub, Raya, Ecco, Wasla, Tele Performance, Helwan university, Bank Misr, GUC, Suez Gulf Services “SGSC” & NGOs as well as Emotional Intelligence TV Public Speaker.
- Employees Engagement and Training Manager “Telecom Egypt Group”