Susan Gifford

Ms. Gifford is currently the Director of Learning & Performance for Nationwide Insurance where she is responsible for the strategy and leadership of the Property & Casualty design and development team. Ms. Gifford is a visionary leader with an impressive track record of instituting comprehensive learning programs that increase productivity, sales, customer service, and employee performance. Ms. Gifford is known for improving organizational effectiveness of diverse companies by planning, assessing, and delivering highly successful organizational and learning strategies. Overall, Ms. Gifford is an inspiring leader and change agent known for motivating employees to go beyond set job descriptions and exceed expectations. Ms. Gifford currently holds certifications with Achieve Global, Center for Creative Leadership, Ken Blanchard’s Situational Leadership II, DISC, and Management by Strengths. Ms. Gifford graduated with honors from Franklin University with a Bachelors of Science in Business Administration and is a Certified Professional of Learning and Performance.


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