Tom Kaiden is the chief operating officer of Visit Alexandria, responsible for strategy, research, partnerships, finance, and administration. Prior to joining Visit Alexandria, Tom led the Greater Philadelphia Cultural Alliance, the marketing, research, and advocacy association for 300 regional cultural organizations, serving as president (2010-2013) and chief operating officer (2001-2010). Before joining the Cultural Alliance, Tom was the executive director of the Stowe (Vermont) Area Association, where he helped grow four-season revenue at the "Ski Capital of the East" to the point where summer and fall outpaced winter. Previously, he was the director of planning and new business development for S&S Worldwide, a cataloger serving healthcare and education institutions. Tom began his career in product management with American Express. He holds an MBA from Cornell University and a BA in economics from the University of Connecticut. Tom and his wife, Sue, are parents to two grown children, Andy and Claire, and a cheerful Labrador retriever that refuses to swim or retrieve.