Vince Martinez is a senior consultant for Partners In Leadership, the premier provider of accountability and culture change services worldwide. He has more than 25 years of experience in training and business transformation for globally and geographically diverse Fortune 1000 organizations. He was responsible for developing and launching an industry-first customer care program, which accounted for the retention of more than $88 million of at-risk revenue during the first year. This program included a mentoring and career development track, which was developed and launched two months ahead of schedule and resulted in a 27 percent increase in employee retention.