When managers request learning (or another solution), learning professionals need to ask powerful questions that move beyond the tactical solution request and focus on strategic results....

Leaders tend to jump to a solution before an issue is fully understood. During this session, youll review a case study to explore techniques proven to prevent solution jumping by linking...

As I write this, many states are beginning their reopening plans as the next step in their various responses to the COVID-19 pandemic. The virus and our nations response to it continue to...

To distinguish an LD program that affects learner behavior, you must put results first. Doing so helps you show the value of your work as a learning consultant and demonstrate the value of...

Performance consultants often receive client requests for tactical solutions where little to no evidence indicates that those solutions would have any impact on business or performance...

Performance consultants, in contrast, seek to reframe such requests into discussions of the results the client seeks to achieve, in terms of both improved employee performance and improved...

Lack of time is often cited as a root cause for performance gaps. Lack of time is NOT a root cause it is a symptom of something else.Everyone gets the same amount of time24 hours each day.

Last year, I was fortunate enough to contribute a commentary to Kathryn Staffords book Work the Problem: How Experts Tackle Workplace Challenges. I greatly enjoyed the experience, and now...

It is important for those of us who work in learning and development to be mindful that for any given situation, learning alone may not be an appropriate solution. If the root cause for a...

A client is defined as a leader in the organization who is responsible for achieving a business goal and who has the authority to change the performance of a group of employees in order to...