The key to patient experience is changing the perceived culture of indifference in care. It is to look at the visual aspects of healthcare culture and surroundings and work to add better...

When the Consumer Assessment of Healthcare Providers and Systems and other survey tools are provided to patients, they ask patients about the aspects of their experiences that are important...

Clinical, marketing, IT, and talent development departments traditionally do not mix well. But, there is one thing that they can agree on: The patient experience, engagement, safety, and...

Everyone is using fancy buzzwords like patient engagement, patient satisfaction, patient education, and population management to describe the process of helping patients understand why....

At the end of the day, for a patient to follow directions on living a healthier life or follow a treatment plan, they need to understand what is in it for them. The bad news is that the...

Googling symptoms has become commonplace, making it easy for people to self-diagnose. This webcast will show you to provide better continuity of care and become the source patients go to...

Have you heard of Dr. Google? Almost every one of your patients consults with her before they contact you.