Most employees feel frustrated, concerned, upset, or discouraged at some point during the workday. Why? Because either they disagree with their boss, don’t support a colleague’s suggestion,...

Organizations innovate rapidly and execute effectively to the degree that their people hold one another accountable. In this session, you’ll learn how to build cultures of accountability,...

It was time for the annual employee engagement survey and Roger was eager to see his teams results. He was sure his teams positive scores would show his higher-ups he was a good leader.

People sometimes ask me: Is it okay for me to give critical performance feedback by email? Obviously, face-to-face feedback is ideal, but in todays global workplace, the people we need to...

Shortly after the Berlin Wall fell, Leonid Kravchuk took the oath of office as the democratically elected leader of the Ukraine. Prior to holding the new position, his IT organization could...

After more than 20,000 interviews, 10,000 hours of observation, and 25 years of research, we identified an important answer to the question: How can we significantly improve bottom-line...

Are there moments in our day that matter far more than otherswhen the way we behave has a profound and disproportionate effect on many things that follow? And secondly, if such moments...

They cope and carp rather than influence and lead.For example, one VP of sales was certain he knew precisely what his sales people needed to do in order to double their sales. He concluded...

There are scores of experts who advocate that you can jump-start your career with a variety of tricks for winning the political game. Here are some tips you can use to increase your...

Some conflicts are hotsimmering with hurt feelings, gnawing suspicion, and verbal sparring. Resentments are clutched close to the vest, disagreements are quietly acted out rather than...