A pilot test of the survey will reveal whether the information collected can really be used to calculate return on investment (ROI). Instrument design typically requires evaluators to...

Although the field is fortunate to have a large and growing body of literature in ROI case studies, there is little guidance on how to benefit from these case studies to improve practice....

Workplace professionals who achieve certification through the ROI Institute have a professional responsibility to educate colleagues on the ROI methodology process that was created by Jack...