Although the jury is still out, several studies indicate that web surveys produce response rates comparable with, if not better than, traditional paper surveys and telephone interviews. For...

Whether youre carrying out a training needs assessment, or planning to launch a new product, you need hard data to make your next move. However, do you know if the data you collect fits...

If you need a low cost, quick to develop and deploy survey, then an electronic survey may be just the right solution. This issue offers practical advice to help you take advantage of this...

Is your training delivering the results you are looking for? The model called Training Results Measurement aligns training with business results, and bridges the gap between the on-the-job...

Recruiting, selecting, training, and developing quality trainers and instructors is always a challenge. It describes strategies for developing training skills such as certification,...

Businesses understand the importance of keeping their customers satisfied, but measuring loyalty is difficult. The five-step model shows you how to adopt a customers value perspective and...