I work for a large 19- hospital system and recently transferred to the department that trains new front office staff (receptionists, registration clerks, etc.) Currently our team of field trainers deliver a 3 day new hire program that's focused primarily on the system to register, check in a patient and collect a copayment. The current design focuses on with the simple system tasks on day 1/2 (practice with a script of check in questions) and progresses to complex system tasks on day 3 (checking in a patient who has medicare and needs to complete the medicare questionnaire). Our field trainers tend to storytell about the system and how it was designed, leaving participants heads swimming with information that isn't relevant to their role. I've been given the assignment to redesign the program in anyway that makes it more engaging and improves the time to proficiency for our new hires. Would love to hear what others do!