Like other organizations, we had to quickly moved in-person instructor led training to virtual instructor led training. Our organization uses Microsoft Teams as our delivery platform, and for meetings it works well. Our department delivers systems training that mixes systems practice in a simulated training environment with information on policies, procedures, and workflows. To deliver interactive systems/software training using Teams, we're struggling to find the balance of deliverying content and ensuring learners leave with a solid foundation of how to do something in system (ie: complete these fields, click the Accept button, enter XXX dollar amount).
Many of my colleagues have resorted to turning what once was an interactive 3 day in-person class into a 2 day lecture, with a majority of the "interaction" asking participants to type into Chat if they can see the screen, type into Chat if you're back from lunch.
What specific instructional design techniques have you incorporated using Microsoft Teams that you feel are successful?