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Peter Psichogios
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ATD Blog
Do You Treat Your Employees Like Dogs
By
Peter Psichogios
Tuesday, March 11, 2014
Im not talking about breaking any moral codes or doing anything unethical. Im talking about not following a policy (I think policies create more bad experiences than anything), a procedure,...
ATD Blog
Going Topless to Create Engagement and Raving Fan Customers?
By
Peter Psichogios
Tuesday, October 08, 2013
I am driving through Los Angeles on the way to a meeting with a client and just passed one of my old raving fan customers from my Blanchard days. In one of our meetings with the executive...
ATD Blog
Effective Recognition Programs Must Be Situational
By
Peter Psichogios
Tuesday, August 27, 2013
Let me ask you a question: If you have a new team member who just joined the organization and performed a key process effectively, would you recognize them to reinforce their progress? Let...
ATD Blog
Have You Developed Your Employees to Do What an App Will Do?
By
Peter Psichogios
Tuesday, August 27, 2013
Today, employee engagement and the customer experiences are being affected (both positively and negatively) by the free flow of information and apps. While theres been plenty of talk about...
ATD Blog
Rock Star Recognition
By
Peter Psichogios
Tuesday, July 09, 2013
I have been writing recently about how I think leaders need to treat their employees as customers and that all employees need to enhance their internal customer relationships. As a leader,...
TD Magazine
Aim for Exceptional Employee Experiences
By
Peter Psichogios
Saturday, June 08, 2013
Sustained employee engagement results from maintaining positive experiences in the workplace.
ATD Blog
Recognizing and Rewarding Service Excellence
By
Peter Psichogios
Tuesday, April 30, 2013
You should take every opportunity you can to review customer success stories in staff meetings and team meetings. Challenge your leaders to support an environment where you learn from your...
ATD Blog
Two Key Elements of Employee Engagement
By
Peter Psichogios
Tuesday, April 02, 2013
The first key element of employee engagement is senior managements interest in employee well being. The second key element of employee engagement is creating a culture of learning and...
ATD Blog
For Global Employee Recognition Programs to be Effective, they have to be Situational.
By
Peter Psichogios
Thursday, January 24, 2013
Let me ask you a question if you have a new team member who just joined the organization and performed a key process effectively, would you recognize them to reinforce their progress? Let...
ATD Blog
Money or Recognition? Which One Really Drives High Performance?
By
Peter Psichogios
Wednesday, January 09, 2013
How much money do you think the players, coaches and staff of the recently defeated NFL teams who lost in the wild card round would give to win the Super Bowl this year? How much of their...
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