Exploring Challenges Related to Conflicting Workplace Behaviors

Published: Wednesday, September 25, 2019
Updated: Wednesday, September 25, 2019

Challenges related to communication, decision-making, and the pace of work are of great concern to every organization.  A recent survey highlighted communication as the greatest challenge in workplace behaviors. This was unique in that professionals were sought after in five generations in public, private, and nonprofit. An overwhelming 56% of respondents ranked communication as the #1 challenge in the workplace. The pace of work and decision-making are tied with 19% for the second greatest challenges. Similarly, respondents reported that communication is the greatest difference in workplace behaviors for Baby Boomers, Gen X, and Millennials (Gen Y). Gen Z reported that the pace of work and decision-making are the greatest differences in workplace behaviors. The greatest challenges occur between coworkers at least two generations apart. Baby Boomers and millennials experience challenges interacting with one another. The same is true of Gen X and Gen Z in the workplace. This research created an opportunity to share strategies at ACE 2019 for communicating across generations and building diverse partnerships.

About the Author

Shermaine Perry is an employee development specialist with Fulton County Government, an organization that provides services to over one million residents. Shermaine is responsible for designing curriculum, project management, and providing strategic consultation to departmental leaders around learning and department needs. Her primary focus is developing curriculum for first-line supervisors and managers, but she also designs microlearning solutions to energize compliance training across the organization.

Shermaine obtained a bachelor’s degree from Spelman College and a master’s degree from Strayer University. In addition to obtaining her Associate Professional in Talent Development certification in 2018, Shermaine has achieved the Kirkpatrick Four Levels Evaluation Certification- Bronze Level. She has traveled throughout Asia and the West Indies, and she has lived and studied in Europe and the Middle East.

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