While today’s AI isn’t advanced enough to fully replace humans, it is enough to more efficiently serve learners. This session will cover the primary design principles for using chatbots for...

Automation benefits for companies are nothing new; for decades, companies have used interactive voice response systems (IVRs), which have eased the burden and cost of call centers while...

The allure of chat bots has grown among LD professionals as the promise of artificial intelligence appeals to teams asked to do more with training their people. This session will review...

Vincent takes questions from the audience.

Vincent discusses the current applications of technologies and AI programs such as Siri. He ends with a discussion of Slack, Amex, and Utah Jazz chatbots on Facebook.

Vincent walks through an example of a SMS-based chatbot that actively goes out and suggests resources. Vincent also talks about the issue of typically dwindling engagement for apps over...

Vincent makes the argument that learning organizations should meet people where they are. Finally, Vincent provides an example of how his team developed its own chatbot to improve...

Vincent discusses open-ended questions and results from his chatbot project. He also discusses strategy, frequency, and onboarding.

Chatbots are becoming more commonplace to help automate simple tasks and make life easier. In this session, you will see examples of common chatbots on Facebook and Slack that are...

However, the inherent challenge with any app or website is that they are, by nature, a destination, and therefore success is contingent in being able to get learners to consistently return...