Many organizations and businesses struggle with the reality of a growing skills gap in the workforce. While there are significant numbers of individuals who are unemployed, they lack the...

Every day it seems talent development professionals are told they need to learn about a new technology, from artificial intelligence (AI) to augmented and virtual reality (AR and VR) to...

When I first started experimenting with microlearning in 2010, Amazon sold one book on the topic: The Didactics of Microlearning. Per ATDs own research, 92 percent of organizations using...

Customer experience can make or break a company’s reputation and bottom line, so all employees must be trained on it.

Ever wondered what could be a great experiential learning activity for an instructor-led training on how to lead Customer Experience (CX) from the inside out, focusing on internal customers...