Polarity Management: How to Develop Physician Leaders' Abilities to Leverage Polarities for Organizational Success


Thursday, March 29, 2018 1:00pm - 2:00pm EDT
By: Abigail Mary Dunne, Senior Faculty, Center for Creative Leadership and Amy Martinez, Executive Director of Organizational Effectiveness, Cone Health

Polarity management is a universal framework and set of principles applied to problem solving and conflict resolution. It helps individuals identify and manage chronic issues that are seemingly unavoidable and unsolvable. While some issues are problems with a definite answer, the more challenging issues are polarities—situations in which either side has benefits and drawbacks. In this webcast, Amy Martinez, Cone Health's executive director for organizational effectiveness, and Abigail Dunne-Moses, senior faculty with the Center for Creative Leadership (CCL), will discuss their process for developing Cone physicians’ capacity for polarity management. They will discuss how polarity management increases in value as the issues faced increase in complexity, diversity, and resistance to change.


By participating in this webcast, you will gain a better understanding of:

  • how polarity management can help address complexity within healthcare systems
  • how organizations can manage polarities without alienating diverse groups
  • which polarities are common to healthcare
  • how polarities show up in an organizations’ strategic objectives
  • why leaders, teams, and organizations that better leverage polarities outperform those that do not
  • why individuals who can leverage polarities are better innovators that those who do not.

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