A healthcare company’s culture has a tremendous effect on the patient experience, and ultimately your survey scores. What is a company’s culture? And once you’ve defined it, how do you cultivate a strong, positive culture? In this webcast, you’ll explore those questions, and uncover ideas you can use to enhance your culture and, ultimately, the patient experience. This webcast will provide the following takeaways: - Define company culture. - Discover the roots of a strong culture. - Uncover ideas for enhancing culture and the patient experience.
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4 Keys to Enhancing Your Healthcare Culture
About the Author
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![Denise Hicken]()
Full ProfileDenise Hicken is a senior learning consultant with Floyd Medical Center in Georgia. Her career has served her well in this role, allowing her to expand her contributions to the organization. Denise holds a Journalism degree and a master’s in education from the University of Missouri. She earned her CPTD in 2017 and is currently working toward a certification in project management.
Denise has worked in the news industry, banking, and now in healthcare. Her career path has given her a unique insight into the business of healthcare. However, her passion is enhancing culture in the workplace through leadership development. She leads an initiative titled “Culture Conversations” which provides leaders with tools and guidance to hold monthly conversations with their teams on topics which focus on enhancing culture. This initiative was nominated for best “People Focused Initiative” at Floyd in 2018.
She is a contributing author for the ATD Talent Development and Training in Healthcare Handbook.
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