Adapting and Expanding Customer Training in a COVID-19 World

The ongoing pandemic means organizations have had to do training differently—whether they’re educating employees, keeping customers informed, or teaching members. PartsSource, the world’s largest provider of medical replacement products, was no exception. The company had an existing training solution in place, the PartsSource Community, to give members access to valuable resources and knowledge-sharing opportunities. In the wake of COVID-19, PartsSource needed to adapt so it could address new questions and concerns and expand to let more customers use the platform. And it needed to quickly implement the changes. Join Jeremy Negrey, director of customer education with PartsSource, and Moe Chehab, senior multimedia developer of D2L, to find out how PartsSource: - Tailored COVID-related training to meet the unique requirements of an online learning program. - Developed engaging experiences with various techniques and media types. - Combined custom content, curated resources, and user-generated insights. - Effectively leveraged a content repository. - Used data and analytics to assess the impact and success of the new program.