Improving the patient experience and delivering patient-centered care is on the agenda of virtually every hospital today. Yet while hospitals’ performance on national patient-experience surveys gains greater public attention and is increasingly tied to financial rewards, the avenue for improvement is unclear. Building on the foundation of Picker Institute’s Eight Principles of Patient-Centered Care, Mayo Clinic's 7-Prong Model of Service Excellence, and Partners in Leadership's Culture of Accountability model, we will discuss Health Inclusion's framework for Building a Patient Care Culture of Accountability. In this webcast, you will learn: -an insightful and easy-to-use framework for tying organizational culture to patient outcomes. -essential tools and skills required to accelerate patient care culture change. -how to achieve patient care equity. -how to redefine accountability as a positive and powerful principle that will dramatically improve the patient experience. -a simple way to change the culture at the bedside and in the doctor's office.