When the time comes for difficult dialogue in a high-stress situation, we often find ourselves emotionally ill-prepared to have the conversation we need to have. Conversations where there is a lot of emotion or a lot at stake will always be more critical and, often, more difficult to conduct successfully. When this is the case, it’s even more important to make sure you are communicating clearly, completely, and effectively to resolve the situation. Effective communication skills are vital to our success in life, but even more so when the stakes are high. In this webcast, you will learn: - the components of a “critical” conversation and how to recognize them - how to proactively respond in high-stress situations for the best possible outcome - six difficult dialogue skills to apply in critical conversations.