This webcast will provide useful, practical tools to help you prove the value of soft skill programs. Presented in an easily understood format, this interactive session demonstrates how to measure the business value of soft skill programs and how to calculate the ROI. Presenters will share detailed case study examples, and participants will see what is being measured, how it is being measured, and how the data is used to improve the soft skills programs and influence more investment in soft skills. After attending this webcast, participants will be able to: - Explain the value chain for soft skills. - Describe the need to show impact and ROI for major programs. - Design soft skills programs to deliver impact and ROI. - Explain how to measure program results at all five levels of outcomes.