"Knowledge of how to perform a task doesn't guarantee we will perform the task correctly and efficiently. We develop habits that make us comfortable, which often makes them very resistant to change. When training focuses only on the knowledge needed, as it often does, the results in terms of performance improvement can be disappointing. This session was presented at the ATD21 Conference, held @Home and @HQ, in Salt Lake City, on August 28 - September 1, 2021."
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