The daily pressure is palpable: Caregivers have to deal with emergencies, matters of life and death, long hours, irregular schedules, changing processes, multiple agencies, stringent rules and regulations, and seemingly ever-tighter budgets.These professionals may have an urgent need to talk about a difference of opinion, give feedback, or discuss any undercurrents, but they just don’t have the time, or the opportunity, to do so at the end of a long shift. Plus, there are additional factors in the healthcare arena which can make it even more difficult to create the open environment needed to make these uncomfortable conversations effective and productive.Mediation training will show you how to recognize and practice for those cases when you need to address conflicts in your working environment. Learn how you can apply these and other mediation skills to benefit your team. In this webcast, you will learn: - the stages of conflict and when to intervene - to recognize conflict styles and when they are effective and ineffective - techniques that help in managing conflicts - to uncover the underlying root of conflicts. This webcast will prepare you to facilitate a conversation with conflicting colleagues and get people talking about what really matters so that worthwhile solutions can be achieved.
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