When it comes to delivering results from learning and talent development programs, the key focus today is the business value of these programs. Unfortunately, not many organizations measure at this level. When measurements are taken, the evaluation team may face disappointing results. They discover that the process breaks down at various stages. In short, it wasn't designed to drive business results. This is a persistent problem, and it's time to correct it with design thinking. Design thinking is a relatively new concept for innovation. It empowers a team to tackle and solve complex problems using a systematic process with cost containment as a focus. The design thinking approach represents a change in the steps of initiating, developing, and implementing talent development. Design thinking places the focus on value creation, instead of value capture, because the learning is built for business value.
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