We hear a lot about empathy these days, and many of us consider ourselves highly empathetic people, especially individuals working in healthcare. But what about the times you're overextended, bone-tired, or just aren't feeling it? In this session, we'll focus on empathy as a skill, not just a feeling. We'll practice simple, yet highly effective techniques to authentically demonstrate empathy to patients, customers, co-workers, trainees, direct reports, and even family members. Participants will leave with the ability to deliberately and strategically use empathy to ease tensions, de-escalate high emotions, gain alignment, build relationships, improve outcomes and even save time. No matter what you do, if there are people involved, this session has something for you.
Conference Recording
The Practice of Empathy: Flip the Energy When Things Get Hot! (TU420)
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