Learning and talent development leaders must ensure that they are able to maintain or enhance their budgets during periods of uncertainty. Major projects and programs that attract executive interest should deliver the results that executives need—in today’s business climate, more than ever. Such results lie not merely in the learning event and measurement process, but in the design of the learning. It is time for learning and talent development professionals to embrace the concept of design thinking, which has been successful for strategic innovation, by keeping a laser-like focus on results throughout the program cycle. Design thinking emphasizes value creation over value capture; if, when measurement is taken, business value does not exist, changes are made to ensure that it does. This process optimizes learning investment, and this optimization can lead to resource allocation. Ultimately, this allows learning leaders to protect and sometimes enhance their budgets even in times of uncertainty and downturn. The concepts of design thinking can be used, through eight logical steps. When these steps are taken, talent development leaders can provide the kinds of results that remove the fear of potential negative outcomes, and protect and enhance budgets during uncertainty. This webcast will describe these steps, and demonstrate how design thinking can promote business success. Objectives After attending this session, participants should be able to: Explain why business results are needed in today’s uncertain times. Identify the categories of data desired by executives. Follow the eight steps to design for business results. Use results to enhance the talent development budget.
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