Using Net Promoter Score (NPS) to Increase Customer Engagement

A core activity of measuring how learners engage with your course is measuring their reaction to it. A popular technique to measure customer experience is NPS. Most organizations struggle to effectively structure an NPS survey, which overwhelms or makes it extraordinarily hard to use the data to make improvements. In this webcast, we will explore best practices in creating NPS surveys, analyzing the data, and applying lean learning analytics techniques to use feedback to continuously improve your courses.