Most instructional designers are adept at conducting needs assessments, but designers often face an uncomfortable client conversation when an assessment reveals that learning (or learning alone) will not address the needs they've uncovered. In this session, you'll explore a method for navigating this conversation, by identifying three root-cause categories that underlie business and performance results. You'll discuss root cause examples and both instructional and noninstructional solutions appropriate to each category. Finally, you'll discuss a process for helping your client select the right set of solutions.
What to Do When Learning Is Not the Answer