July 2010
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The Public Manager

Dont Overlook Frontline Supervisors

HR
Tuesday, July 6, 2010

For the past decade or so, new technology and systems have been prominent in performance improvement initiatives. Scorecards and performance measurement have been promoted as an answer for performance problems. Over this period, the term human capital has become prominent in both business and government publications.

One of the threads that runs through books on this subject and is a frequent research topic is employee engagement. The repeated conclusion from those analyses is that employees wi

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