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1.800.628.2783
1.800.628.2783
July 2010
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The Public Manager
Enhancing the Knowledge Management Capabilities of Federal Agencies

Institutional knowledge is the shared and applied knowledge of procedures, rules, traditions, values, history, and performances that exist among members of an organization. Knowledge management is broadly defined as any process (formal or informal) that facilitates the creation, retention, distribution, and application of knowledge for decision purposes, and involves helping individuals within an organization to share knowledge by creating ready access, context, and infrastructure. Knowledge man

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