A Professional Approach

Take a Professional Approach To Meeting Planning

Have you ever wondered what truly lies at the heart of a successful coaching relationship? While methods and techniques are important, mutual respect and trust serve as the fundamental components of any successful coaching relationship. Coaching agreements, even the best ones, often fall short without these essential components. So, how can you, as a coach, create an environment where your clients feel valued, respected, and empowered to grow?1. Active Listening: The Gateway to UnderstandingActive listening is one of the most crucial skills in establishing trust and safety. Clients are more willing to open up and participate in the coaching process when they feel heard and understood. Active listening includes observing the client’s tone, body language, and underlying emotions in addition to hearing what they are saying. Often it involves hearing what the client is not saying. Coaching research highlights that active listening creates a safe space where clients can express themselves without worrying about being judged.Maintaining eye contact, nodding to indicate understanding, and briefly summarizing the client’s words to guarantee clarity are all important components of active listening. By doing this, you show them that you value their input, which in turn establishes trust and safety.2. Empathy: Connecting on a Human LevelOne’s ability to understand and connect with another person’s emotions is known as empathy. Empathy is crucial for developing solid rapport with clients in coaching sessions. Research suggests that clients are more likely to fully participate in the coaching process when they perceive their coach to be truly interested in their experiences and feelings.Empathy involves putting yourself in the client’s shoes and acknowledging their emotions without trying to fix or change them. It’s about being present and offering support in a non-judgmental way. Empathetic coaching, according to research, improves client outcomes by making clients feel understood and supported.3. Establishing Clear Boundaries: Defining the Coaching RelationshipIn a coaching partnership, mutual respect starts with clearly defined boundaries. By defining boundaries, you can make sure that the client and the coach are aware of the parameters of the relationship and what is expected of them. Establishing limits clearly helps to avoid misunderstandings and fosters a professional atmosphere where trust can grow.At the start of the coaching session, talk about expectations in order to set boundaries. Clearly define the roles and responsibilities of the coach and the client, and be open and honest about the boundaries of the coaching relationship. In addition to promoting respect, this clarity gives clients the confidence to take charge of their own journey.4. Consistency: Building Trust Through ReliabilityTrust in any relationship, including coaching, is based on consistency. Clients feel safe and confident in the coaching process when coaches exhibit consistency in their conduct, communication style, and approach. Consistency demonstrates reliability, which is crucial for building and maintaining trust.To guarantee consistency, be punctual, honor your word, and maintain a steady approach in your coaching sessions. Clients are more inclined to put their trust in a coach who is consistent and fosters a solution and growth-oriented atmosphere.5. Authenticity: Being Genuine in Your Coaching ApproachIn the coaching context, authenticity refers to being genuine to oneself and completely present with your clients. When a coach is sincere, it is apparent to their clients, and this authenticity builds greater connection and trust. Authenticity involves being honest about your thoughts, feelings, and experiences while maintaining professionalism.By being authentic, you show your clients that you are not just a coach but a real person who cares about their growth and success. This honesty encourages clients to be authentic in return, creating a coaching environment where mutual respect and trust can thrive.The Foundation of Successful Coaching RelationshipsCreating a culture of trust and respect in coaching is a continuous process rather than a one-time endeavor. You can establish a coaching relationship that enables your clients to realize their greatest potential by cultivating skills like active listening, empathy, boundary-setting, consistency, and authenticity. Never forget that developing a relationship of trust and respect with clients is the foundation of any successful coaching session. As you continue on your coaching journey, consider how you can further develop these essential skills. What steps will you take today to build stronger, more trusting relationships with your clients? 

5 Essential Skills to Strengthen Trust and Respect in Coaching Sessions

While the instructional design field has been around for a long time, it is only within the last 30 years that it has emerged more as a discipline with educational courses, resources, and methodologies. Introduction to Instructional Systems Design by ID expert Chuck Hodell offers a comprehensive textbook that provides the prerequisites every instructional designer needs to get started in the profession.What made you realize that the ISD or instructional design field needed a textbook?The idea came to me when I started teaching this almost 30 years ago. There were many resources that addressed instructional systems design but no one book that an instructor or professor could use to teach a course from. There were a lot of really great books—Gagne’s, Merrill’s, and Kemp’s. But if you wanted to teach this, especially at the graduate level or for folks who hadn’t had a lot of experience in ISD, one had to amalgamate and review many different books and resources to create a reading list and curriculum from which to teach—one that would give students a solid background in instructional design.When I wrote ISD From the Ground Up, I did not intend it to be a primary or even supplemental classroom textbook, although it turns out that it is often used for that. Over the years, I contemplated what instructors really need to teach ISD and thought we could create an even better book. We can take a more traditional textbook approach with real case studies and real discussion questions and things to think about. A textbook coupled with an instructor’s guide would make a difference for instructors, making their lives much easier by providing a comprehensive resource.How has the instructional design field changed since you started teaching, and why is this the right time for this book?Whether you’re teaching one course as a one-off or putting together a program for millions of people worldwide, instructional design has not changed that much over the years. The basic processes and philosophy behind instructional design remains pretty much the same.But what has changed and what I think everybody has noticed is that the level of interest in ISD—its popularity and use—has increased. Proven ISD knowledge and expertise is almost a calling card if you want to be a professional. People are looking for certification. People are looking for degrees. There are all kinds of documentation organizations want to see before they hire an instructional designer.What is needed today to practice as an instructional designer from what was needed 30 years ago is the difference. The field has elevated such that instructional design is now considered a science, with instructional designers as scientists. We do approach ISD with scientific methods. It is important for students to learn not only where instructional systems design came from and but how it can be and is applied directly in their daily work.How will this textbook benefit instructional design professors?I designed this book as both a professor and a practitioner in the field. What I have created is a package for anyone who teaches a course in instructional design. A professor or instructor will be able to pull out the elements that they want to use. When instructors are doing assignments, whether online or in the classroom or using a blended approach, they can take the different elements between the case studies, discussion questions and reflections that are in there, and build their own course. Everything they need is in the book.If they want to branch out from that, using content from the instructor’s guide, they can certainly do that too. The beauty of this volume is that it is really 17 books in a textbook. Each of these chapters stand on their own: they each address different aspects of this field from basic eight generations of learning transfer where this all started and where it ended up, to advanced content like criticality and other parts of it.From a professor standpoint or from the standpoint of anyone who is teaching this—whether for noncredit environments, one-off courses in four hours, or courses at a doctoral level—an instructor will find that the content addresses and will work for many levels. This volume is going to make your life easier.An instructor can find what works for the situation and pick out the relevant pieces. If you want to add something else, certainly do that. But this is one of those books where you can just pick it up and use it as a professor or instructor.Why do you think no one else wrote this book?The study of instructional design has largely been focused on the two somewhat mutually exclusive areas of theory and practice. There are a number of excellent books on theory and the different foundational aspects of ISD, and there are also a number of incredibly well-written books on the practice of ISD. What has not existed, from my experience, is a text that combines theory and practice in a way that allow for a learner to move from ISD theory and the evolution of the field to then producing portfolio and work products that instructional designers use in their work every day.How does this book help newcomers to ISD?Most new designers come to the field from other areas of work and study. They have been teachers, trainers, subject matter experts, or they manage one or more of these areas. If you have lots of practical experience but limited ISD background, this text takes a learner from the basics of where instructional design came from to the everyday work products that designer use like population studies, design plans, lesson plans, and working with learning management stems in digital design scenarios. And, more importantly, it links the theory to the practice to instill confidence in designers that their work is based on research and proven research into learning and related fields.How does this book help people who are advanced in ISD but want to learn more?One bonus afforded more advanced instructional designers are practical tools like criticality and a dive into learning management systems, social media and digital design. The text also works as a reference for the theoretical and basic practical skill sets that designers sometimes need to revisit when working on new projects.If someone is not an instructor but simply wants to learn about ISD, how can they use this book?This text is a wonderful place to start for anyone who is curious about ISD and just wants to have a casual introduction to what instructional design is really all about. It is not so theoretical that a reader is required to have a solid foundation in the field. This text starts at the beginning and works its way slowly through the basic into the practical tools a designer needs on every project. If a reader is intrigued and wants to learn more, the later chapters dig pretty deep into the work that designers routinely perform. It is also a great place to start with more generalizable topics like systems, populations, workflow and other areas that are not just applicable in ISD.About the AuthorChuck Hodell has been writing, speaking, practicing, and teaching ISD for many years. His books and articles have earned him the title of The Man Who Wrote the Book on ISD. His bestselling four editions of ISD From the Ground Up and his SMEs From the Ground Up books are used internationally in academic settings and in the practice of instructional design. Chuck has designed thousands of training programs for clients including the White House, major corporations, nonprofits, numerous apprenticeship programs, and international organizations. He presently serves as affiliate professor at the University of Maryland School of Pharmacy, associate director and faculty of the learning and performance technology master’s program at the University of Maryland Baltimore County, and as the academic advisor for the instructor certification program at the International Masonry Training and Education Foundation. Chuck holds a PhD in language, literacy, and culture from University of Maryland, Baltimore County (UMBC), a master’s degree in ISD from UMBC, and a bachelor’s degree from Antioch University.About ATD and ATD PressThe Association for Talent Development (ATD) is the world’s largest association dedicated to those who develop talent in organizations. ATD’s members come from more than 120 countries and work in public and private organizations in every industry sector. ATD Press publications are written by industry thought leaders and offer anyone who works with adult learners the best practices, academic theory, and guidance necessary to move the profession forward. For more information, visit td.org/books.Introduction to Instructional Systems DesignISBN: 9781952157127 | 448 Pages | PaperbackTo order books from ATD Press, call 800.628.2783.To schedule an interview with Chuck Hodell, please contact Kay Hechler, ATD Press senior marketing manager, at khechler@td.org or 703.683.8178.