0000015b-ab84-dcc7-ab5b-bfe4933f0000-authorID

alastair-rylatt.jpg

Alastair Rylatt

The article presents some suggestions from business executives. Michael Rosenthal, suggests that professional development managers stop haggling with their vendors and start negotiating. The key to negotiating is to be candid and creative rather than to work within conventional confines. Laurence Prusak said that since the 1990s, he has seen indications that knowledge management is becoming a strategic business tool. Alastair Rylatt talks about customer capital, human capital and systems performance. Lucent Technologies Inc. has devoted significant resources to integrate its electronic-learning enterprise.

EXECUTIVE SUMMARIES July 2003

July 2013 - TD Magazine

A research study highlights the capabilities that enable professionals to be effective change agents in their organizations.

Three Qualities of Highly Successful Change Agents

The first step in knowledge management is determining what constitutes knowledge. Gone are the days when businesses can afford to view people purely as costs. In the 21st century knowledge economy, people must be seen as wealth and capability generators who can profoundly affect market appeal, reputation, and performance. In the world of the digital-age company, accounting and business reporting have become a business necessity in placing a realistic measure on human excellence, ingenuity, and performance. Several areas, including customer capital, human capital and intellectual capital, are commonly explored in existing reporting on intangible value of an organization.

Alastair Rylatt

About