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Andrea Sigritz

HowTo.gov Highlights Online Community of Best Practices for Digital GovernmentHowTo.gov is the destination for federal agencies to share what they’re doing to create a more citizen-centric digital government and make government information available anytime, anywhere, on any device. Managed by GSA, HowTo.gov brings together best practices, strategies, and examples of how agencies are collaborating to improve digital services delivered via the web, mobile, social media, and new technologies such as APIs.  What drives HowTo.gov is the dynamic community of practitioners across government that create and share timely content. A great example of this was when the AP’s Twitter account was hacked last week and a group of federal social media managers quickly published a blog post on Howto.gov with tips to help agencies protect their Twitter (and other social media) accounts.HowTo.gov also has a treasure trove of webinar trainings on its On-Demand page, so people can learn more about how to use social media and other digital technologies. Supporting broad communities of practice helps the federal government, as a whole, produce digital information that the public can more easily find, share and use.Read More

HowTo.gov Highlights Online Community of Best Practices for Digital Government

Spring 2013 - The Public Manager

Social media in government is here to stay. The team in the General Services Administration's (GSA) Office of Citizen Services and Innovative Technologies (OCSIT) knows this well. This is the team that provides agencies with best practices, training, and shared tools and technology so they can use social media and other digital media to better serve their customers and ensure people can access government information anywhere, anytime, on any device. HowTo.gov is the platform that pulls all these resources together in one place. HowTo.gov also demonstrates how agencies can accelerate the adoption of these new tools to help government provide better digital services to customers. OCSIT shares examples of successes and lessons learned within its large and growing community of federal professionals who are engaged in using digital technologies and communications to improve their programs. It's working to expand its core Web and IT community to include a much broader network—innovative managers and practitioners across government who see the power of using digital media and technologies to deliver better service to citizens.

Andrea Sigritz

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