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Brian Childs

A customer training platform isn’t a retrofitted employee LMS: It’s a unique tool that was built for this exact need—customer learning.

Invest in a Platform Built for Customer Learning

This webcast focuses on the relationship between healthcare education and training and patient and provider satisfaction. We argue that high-quality training for patients and providers is synergistic, leading to mutual understanding and empathy, a strong working relationship that benefits both parties, and enhanced patient and provider satisfaction. We evaluate traditional approaches to patient and provider training, usually text-based, from a learning science perspective—the marriage of psychology and brain science. We show that text-based healthcare training content targets one learning system in the brain, is generally ineffective, and is especially ineffective in children, older adults, and in stressful or anxiety-producing situations (common in healthcare).
Next, we explore virtual reality (VR) approaches to healthcare education and training. We show that VR training approaches incorporate a broad set of learning systems in the brain in synchrony, including learning systems that are less affected by age, stress, or anxiety. We conclude that immersive technologies, like VR, provide cost-effective, scalable high-quality educational training tools for healthcare patients and providers that enhance satisfaction and performance.
In this webcast, you will learn about:

the emerging technology of virtual reality as applied in healthcare
the psychology and brain science behind VR technology
the potential for this technology to revolutionize education and training for patients and providers
some current use cases of this technology.


 