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Candys Hess

December 2020 - TD Magazine

Reduce, Reuse, and Recycle

I have a confession to make. I’m an airplane talker. Unless I’m extremely tired, when I walk on the plane, I look for an aisle seat next to someone who looks like they’re willing to chat. My strategy is two-fold. One, I am a control freak who gets really nervous when I fly. So, talking to people helps ease the anxiety of not self-piloting the Boeing 737. Two, the reason why I’ve accomplished so much in my young life is a direct result of the networking that I’ve done. There’s so much truth to the phrase “It’s not what you know or who you know, it’s who knows you!”During my last trip from Atlanta to Chicago for a class weekend, I met an amazing sales executive who works with chemicals—microbials, to be exact. For one-half hour, I sat anxiously like a kid in a candy store and learned everything I could about an industry that I previously knew nothing about. It was a great experience, and the information resonated so much that I used it as a conversation starter during training a few weeks later.Since we met, this sales executive and I have chatted back and forth and connected on LinkedIn. He’s even e-introduced me to a few of his colleagues. Two days ago, I sent him a follow-up email with my recent feature in T+D Magazine and a link to my presentation description at the ASTD 2013 International Conference & Expo.What followed was absolutely life changing.He gave me a ring at the office to check up on me and to congratulate me on my recent accomplishments. Then, he shared a nugget of wisdom about developing people and making an impact on the lives of others. He said, “Nandi, every single one of us has a distinct telephone number. If you’re trying to call me, but dial one number off, you’re going to get somebody else, aren’t you? When you leave a voicemail, it won’t be received because it’s someone else’s number, right? In life, we have to figure out each person’s number, dial it correctly, and leave the right message.”What a simple and powerful truth. So often, we make relationship building so difficult. We throw around buzz words like teamwork, collaboration, interpersonal skills…the list goes on. But, when we really get down to it, it’s all about meeting people where they “are” and delivering a message that they want to hear in a way that they can hear it.As we count down to ASTD 2013—and I continue preparing my presentation, “The Curious Case of Workplace Millennials”—it becomes even more apparent to me that organizational impediments like generational and cultural differences, strategy misalignment, and managerial buy-in can all be solved by walking a mile in the other person’s shoes.Today, I ask you: What number are you dialing?

What Number Are You Dialing?

(From Forbes)—Today I had the great pleasure of speaking at The Innovation Enterprises’ 2013 Women in Strategy Summit, which brings together 75 high-level women in marketing and strategy, about the leadership secrets of the world’s most powerful women. With women comprising just 4 percent of corporate CEOs, 14 percent of executive officers, and 20 percent of America’s government officials, we’re facing a persistent leadership gap at the highest echelons. To move forward, we must first take stock of what is working. The following eight leadership lessons, synthesized and updated from a keynote I gave last year, come directly from the women who know what it takes to get to the top.Stay DeterminedThe world’s most successful women really want it–and remain determined even in the face of obstacles. They have the skills, and they put the time in. But more importantly, they have the desire to do something great. Beth Brooke, global vice chair of Ernst & Young, was diagnosed with a degenerative hip disease at age 13 and was told by doctors she may never walk again. Before going into surgery she promised herself she would walk—no, she would run—and aspired to become one of the best young athletes the world had seen. Not only did she walk, she went on to play several varsity sports at her high school, earned multiple MVP awards, and later played Division I basketball in college. She made up her mind, and she didn’t quit. She brought that same determination to her career and today ranks among the 100 most powerful women in the world.Be CourageousWomen at the top aren’t fearless. They move toward their fear to continually challenge themselves. That takes courage. In 2011, Beth Mooney, CEO of KeyCorp, became the first woman ever to lead a top-20 bank in the U.S. Mooney began her career as a secretary at a local Texas bank, making just $10,000 a year, but soon realized she wanted something more. In 1979, she knocked on the door of every big bank in Dallas and asked for a spot in their management training programs. At the Republic Bank of Dallas, she refused to leave the manager’s office until he offered her a job. After waiting for three hours, he finally agreed to give her a chance if she earned an MBA by night.That was a turning point in her career, one of many, powered by a courageous call to action—to champion herself and what she knew she was capable of. Later, she had the courage to move into roles she’d never done before, to pick up and move across the country, and to stick with it for three decades. If you’re not a little bit scared every day, you’re not learning. And when you’re not learning, you’re done.Think BiggerIn order to achieve big success, you have to have big impact. When Michelle Gass, who is now leading 33 countries for Starbucks, started at the coffee chain, she was asked to architect a growth strategy for a just-launched drink called the Frappuccino. Her mantra: “Let’s think of how big this can be.” After countless hours testing ideas, she decided to position it as an escapist treat and added ice cream parlor fixings and new flavors. What began as a two-flavor side item is now a $2 billion platform with tens of thousands of possible combinations. Gass repeated her go-big-or-go-home strategy when she took over Seattle’s Best Coffee. She decided to take the sleepy little-sister brand to new heights by partnering with Burger King, Delta, Subway, convenience stores and supermarkets. In one year, the brand exploded from 3,000 distribution points to over 50,000.Take Calculated RisksAs CEO of Kraft Foods and now Mondelez International, Irene Rosenfeld is very familiar with this one. A couple years ago she completed a hostile takeover of British candy company Cadbury. Not long after, she surprised the business community again with a plan to split Kraft into two separate companies, a North American foods company and a global snacks company. To move the needle, you have to make a big bets—but never rash—always based on a careful study of the outcomes. You have to know what you have to gain, and if you can afford to take the hit if it doesn’t go your way.Remain DisciplinedIt takes discipline to achieve and maintain success. You simply can’t do everything, and the world’s most powerful women stay focused on the areas that will have the biggest impact—from both a leadership perspective and a career management perspective. Sheri McCoy, the new CEO of struggling Avon Products, is currently implementing a huge turnaround at the century-old beauty company. Interestingly, when I asked what the biggest challenge would be, she said: “Making sure people stay focused on what’s important and what matters most.” It is very easy to get distracted by new trends, new markets, new projects—but when you extend yourself too far, the quality of your work suffers across the board.Read more.

Candys Hess

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