Carolyn Ladd

Provides a checklist for companies looking to use electronic performance-support systems to get advice and training. Declining training budget; Corporate mandate to improve quality; High rate of turnover; Varied skill levels required to perform job-related tasks.

Should Performance Support Be in Your Computer

Discusses the challenges facing human resources development personnel in relation to organizational improvement. Concerns surrounding trainors' responsibility to improve the training aspect of organizations; Advantages provided by computer-based assessments to employee trainors.

Rethinking the Workshop

Lists books on occupational training and development. 'The Elements of Business Writing,' by Gary Blake and Robert W. Bly; 'Lifelines: Patterns of Work, Love and Learning in Adulthood,' by Sharan B. Merriam and M. Carolyn Clark; 'Innovative Meeting Management,' edited by Richard A. Swanson and Bonnie Ogram Knapp; 'Achieving Total Quality Management: A Program for Action,' by Michel Perigord.

Carolyn Ladd

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