David Dubois

March 2023

To get out of a one-size-fits-all rut, Choice Hotels relied on user data and learner surveys to better understand learners and their training needs.

At Learners’ Service

American Society for Training & Development's competency model was designed to convey what will be required for the next generation of practitioners. The new model includes three layers— foundational competencies, area of expertise and roles. Foundational competencies are divided into three competency clusters — interpersonal, business/management, and personal. Areas of expertise are the specific technical and professional skills and knowledge areas required for success and build upon the focused application of the foundational competencies.

EXECUTIVE SUMMARIES April 2004

This article compares traditional and competency-based views of employee training. Training should have immediate and highly specific impact on work performance and be grounded on requirements of an organization and its unique corporate culture. In that respect, it differs from education and employee development, which prepare people for work and life. The key to making training competency-based is centered on how the training needs assessment process is conducted and what its focus is. A competency-based approach communicates a common set of performance expectations.

David Dubois

About