David Forrest

Describes the implementation of a training program for the employees at the state Division of Motor Vehicles in New Jersey. Prevalence of delays, incompetence, rude and insulting treatment from employees; Operations of the state motor-vehicle division; Improvement of customer service for motorists.

Training Helps Put New Jersey On the Road Again

Examines the impact of the quality of employee training on personnel management. False symmetry of problems and solutions; Leadership theory; Objective analysis and evaluation.

SelfDestructive HRD

Lists books related to employee training and development published as of November 1993. 'Handbook of Productivity Measurement and Improvement,' edited by William F. Christopher and Carl G. Thor; 'How to Obtain Funding for Quality Training,' by Judy Forrest and David Richey.

David Forrest

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