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Doug Taylor

Two features in the April 2017 issue of The Public Manager explore citizen satisfaction with government services.

Giving Citizen Satisfaction a Boost

April 2017 - The Public Manager

Scenario-based learning programs can equip employees to better help their citizen customers.

Training to Boost the Citizen Experience

An accelerated rate of technological advancements has put soft skills at a premium in the modern workforce. Why? Traditionally, acquiring proficiency in soft skills like communication, leadership, and emotional intelligence takes considerable time and human interaction. This paper argues that artificial intelligence (AI) can expedite this process through targeted training, real-time feedback, and adaptive learning environments.
During this event, you will learn:
• How AI-driven soft skills training can significantly reduce the time to proficiency in soft skills by employing ad-hoc scenarios, advanced analytics, real-time feedback, and personalized, adaptive learning pathways
• How to address the global emphasis and critical role of soft skills, such as leadership, sales, negotiations, customer service, and empathy amid technological advances
• How to tap into an underutilized use case for AI: rapidly assessing learners’ current skill levels to create tailored training regimens
 