Gwen Navarrete Klapperich, CPLP, holds more than 15 years’ experience in workplace learning, quality assessment, customer service management, and performance analysis. Currently an independent training consultant based in Hawaii, she focuses on talent development projects within the healthcare and nonprofit sectors. A firm believer in using training initiatives to serve her community, Gwen also volunteers as a Preparedness Health & Safety Instructor for the American Red Cross, where she is certified to train a variety of CPR & First Aid classes including the Red Cross’ train-the-trainer program. You are invited to connect with her on LinkedIn.