James A. Lee

The Deemphasis of Supervisory Training

Our shift to a knowledge economy gives learning and development professionals a powerful opportunity to increase the value they provide their employer. Management is being pressured to deliver ever-increasing results, and L&D professionals are now in a unique position to help them increase the productivity of their knowledge workers.
How?
Research has revealed the effectiveness of new methods for improving knowledge worker productivity. Because knowledge work differs in fundamental ways from traditional manual work, improving knowledge worker performance requires different methods. Yet, many of the learning and development, management, and job design practices still in use are based on the needs of traditional manual work, and not on the requirements of knowledge work.
This webcast will help L&D professionals create solutions for knowledge worker engagement and productivity, while also demonstrating enhanced credibility and potential into the learning function. David Lee of HumanNature@Work and Jim Pepitone of DesignedWork will explain how this knowledge-worker opportunity emerged, what it entails, and how L&D professionals can seize it. 
Upon completion, you will:

identify opportunities to provide even greater value to your employer, and know how to discuss these with managers
indicate for yourself what makes knowledge work so different and what is required to increase the quality and quantity of knowledge workers’ output
describe the principal process and methods involved, and why they are effective
recognize the factors that indicate a manager’s readiness for this new opportunity. 
