Jann E. Freed, is a Leadership Development and Change Manage­ment Consultant with the Genysys Group. She primarily works with individuals and businesses in the Midwest to transition **—**to get from where they are to where they want to be. She has worked with compa­nies such as Wells Fargo, Principal Financial Group, Vermeer Manu­facturing, Nationwide, and Meredith Corporation. She is professor emerita of business management and the former Mark and Kay De Cook Endowed Chair in Leadership and Character Development at Central College in Pella, Iowa where she joined the faculty in 1981. She earned her PhD from Iowa State University, MBA at Drake University, and undergraduate degree in business manage­ment from Central College. She is the co-author of four books **—**three on continuous im­provement in higher education and a book on learner-centered assess­ment on college campuses. You can learn more about Jann at www.JannFreed.com.