Jennifer Caruso, CPLP, most recently led a team to redesign the supervisor basic skills training program for Access and Eligibility Services (AES) for the State of Texas Health and Human Services Commission (HHSC).

She has more than 10 years’ experience in instructional design and curriculum development. Prior to joining HHSC, she ensured training compliance with government regulations in a financial services setting. Her experience also includes nonprofit work. For example, at the American Cancer Society she trained staff to connect clients with services and support.

She has earned a Certified Professional in Learning and Performance (CPLP®) credential and obtained her Master’s in Education from the University of Massachusetts.