Jim Vincent has developed a hunger for constant learning, especially in the areas of leadership and culture development. Jim has been in learning and development for over two decades in a number of industries, including telecommunication, technology, call center services, banking, and franchising. Most recently, Jim has entered the world of healthcare and has become passionate about culture enhancement and engagement and how it correlates to the patient experience and outcomes. Jim is currently a learning & development consultant for Yale Medicine, the physician specialty practice of Yale University’s School of Medicine, where he has launched and maintains a core curriculum, provides consultation and team building programs for various departments, customer service and patient experience training and more.