John Osborne finds business opportunities for Amazon’s technical training. Using data from across the company, he identifies gaps and guides the targeting of resources to the right places. Osborne’s role is to lay groundwork for the company’s constant innovation, while supporting the guardrails that make the innovation safe and effective. He collaborates with the organizations that build internal tools for Amazon’s engineering workforce, to approach business problems holistically with both automation and knowledge. In past roles at Microsoft and tech startups, Osborne developed an approach that blends training with tools and job aids to make experiences that engineers find useful and productive.